Frequently asked questions

WHAT IF I WANT TO REMOVE CERTAIN ELEMENTS FROM THE PACK I'M INTERESTED IN?

Packs are customizable. I can add or remove services according to your needs.

HOW LONG DOES IT TAKE TO CREATE A VISUAL IDENTITY?

It takes between 4 and 6 weeks. This will also depend on our discussions and the materials requested.

IN THE PREVIOUS QUESTION YOU MADE A REFERENCE TO A NOTION CUSTOMER AREA, WHAT IS IT?

It's simply a space created for you, where you can find all the elements you need for your project, as well as the progress of the project itself.

You'll be able to follow the process, see the different visuals, leave me comments or book an appointment.

HOW DOES BILLING WORK?

For each project, a non-refundable 30% deposit is required before the first creative presentation. The remaining balance is due upon delivery of the final files. Payment can be made by bank transfer (IBAN supplied when the quote is signed) or via the Malt platform.

HOW WILL WE COMMUNICATE?

Our exchanges will mainly take place on your Notion customer area, by email or video call.

I also sometimes use WhatsApp or Instagram when I need faster feedback, if these two means of communication are convenient for you.

IS PRINTING INCLUDED IN THE CREATION?

No, printing is not included.

ARE PHOTOS OR ILLUSTRATIONS INCLUDED IN THE PRICES SHOWN?

No, the purchase of photos or illustrations is not included in the prices shown.